Frequently asked questions

Team Member Life Resources provided by Spring Health is a free benefit offering easy access to convenient, personalized mental health support. Spring Health offers you support to meet your goals and through any of life’s challenges.

Spring Health is available to all U.S. and Global Owned Brands team members and their family members.

Target offers Team Member Life Resources, provided by Spring Health, at no cost to you. Up to 8 free therapy sessions each year (April 1 - March 31) and 6 free life coaching sessions per-issue-per-year are available to each team member and their family members.

Spring Health provides the following with no limit:

• 24/7 crisis support
• Work-life services, such as financial, legal and caregiving resources
• Self guided well-being exercises

If you use all 8 covered therapy sessions, you can choose to continue care with the same provider at your own cost. Additional sessions may be billed directly to you. Costs may vary based on your location. You can contact our care support team to explore your options further or send an email to careteam@springhealth.com.  

No, each team member and family member has access to their own set of sessions, but sessions cannot be shared between individuals.

Your care with Spring Health is private and confidential. We take our responsibility to protect your privacy very seriously and do not share individual data with your employer, unless requested by you or required by law. For more information about the types of information we collect and/or share, please see our privacy policy (available at springhealth.com/target). Spring Health does not share your individual assessment responses or whether you use any of our services with your employer. We only use your answers to create a personalized care plan to help you get better, faster.

Get started online at springhealth.com/target to create an account on Spring Health’s digital platform. Alternatively you can send an email to careteam@springhealth.com.

• If you need technical support, visit springhealth.com/support.
• For questions or support with finding care or scheduling an appointment call the contact. number for your country listed in the attached phone grid.
• Crisis support is available 24 hours a day, 7 days a week.

Team members and their family members should contact their home country location to access their Spring Health benefits while traveling. 

Figuring out where to start with mental healthcare can be overwhelming. Spring Health takes away the guesswork with a short telephonic assessment that evaluates where you are today and build a care plan based on your needs and preferences. You will receive personalized feedback on your results, along with recommended next steps from your intake coordinator, who can help you find and book a therapy appointment.

Spring Health can assist you with a broad range of mental health needs, from personal growth and goal setting, to daily challenges, to clinical support for anxiety or depression.

Examples include:

• Stress and burnout
• Relationship or parenting coaching
• Prolonged depression, sadness, or irritability
• Personal or professional goal setting
• Excessive fears, worries, and anxieties
• Strong feelings of anger
• Sleep support
• Inability to cope with daily problems or activities 
• Suicidal thoughts
• Numerous unexplained physical ailments
• Substance abuse
• Intense fear of weight gain
• Prolonged negative mood
• Difficulties focusing at work

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That’s okay! If you don’t need therapy, you have access to life coaching sessions to support your health & well-being, parenting, and personal or professional development goals. 

Spring Health offers crisis support 24 hours a day, 7 days a week. If you feel like you need to speak with someone now and cannot wait to book an appointment, call the toll-free number provided for your local country in the appendix below and press 2. A licensed professional will answer your call within 60 seconds. Crisis support is available whenever you need immediate assistance, life-threatening or not.

If you or someone you know is at risk of harm, call your local emergency services number immediately.

The lack of diversity in mental health provider networks has been a barrier to care for many individuals for a long time. One of the biggest factors in determining the success of a person’s mental healthcare is their level of comfort with their provider – not just in setting, but in the provider’s ability to truly understand their experience. Spring Health provides members with access to a diverse network of providers with different backgrounds in language, gender, race, and sexual orientation.

A variety of valuable services and resource are available through Spring Health. Team Members and their family members have easy access to:

• Personalized care. Take a short telephonic assessment to get a care plan designed just for you. Based on your immediate needs and long-term goals, recommendations might include therapy, coaching, or a combination of care options. 
• Free therapy. Get support when it’s convenient for you, either virtually or in person. Appointments are available in as soon as two days, even on nights and weekends. Each member (age 8+) gets 8 therapy sessions each year (April 1 - March 31) at no cost. Sessions are typically 45 minutes but may vary based on the situation.
• Care for your whole family. Families need mental health support, too, and that’s why Spring Health offers fast access to providers who specialize in working with couples, families, children, and teenagers. For those seeking couples therapy, whomever books the session on their account would use their sponsored session.  This means that each Team Member would be able to access up to 16 couples counseling sessions, using 8 of the sessions sponsored for the Team Member and 8 sessions sponsored for the family member.
• Free life coaching. Connect with a life coach to help you reach your personal or professional goals. Coaching can support you in personal development, health and well-being, relationships, or parenting. Each family member (age 18+) gets 6 coaching sessions per-issue each year (April 1 - March 31) at no cost.
• Work-life services. Need help managing life outside of work? Access expert guidance and resources to navigate legal or financial matters, child care, elder care, pet care, travel, household services, and more. 
  Self-guided well-being exercises. Moments is a library of short, self-guided exercises that can help you manage stress, calm anxiety, beat burnout, improve sleep, and be more mindful.

Follow these steps to activate your benefits: 

• Visit springhealth.com/target 
• Click “Create My Account,” and enter your full name, date of birth, work email, and address
• Click on “Confirm” to create your account

Once your account has been created, you’ll have access to contact information for scheduling care, navigation support via phone or email, and a digital library of helpful resources. The platform is also available in localized languages. If you are having any trouble signing up visit springhealth.com/support

Visit springhealth.com/target and select your location. You will be provided with the local phone number in your country. Once you’ve dialed the number provided, a clinician will ask you a few short questions about how you’re doing, as well as ask if you have any specific preferences surrounding a counselor. Within 3 business days, you will hear back from the clinician with contact information for a counselor with whom you can begin booking appointments. Therapy sessions are typically 45 minutes but may vary based on the situation.

You can initiate care for family members ages 8-17:

• If you need care for a family member younger than 8 years old, call the contact number for your country listed in the attached phone grid. A clinician will provide you with resources and referrals as the parent or guardian.
• You will need to initiate care for children and teens ages 8-17. To get started, visit springhealth.com/target or sign in to your Spring Health account to coordinate care on their behalf through your own account. Use the contact information provided to reach a clinician. The clinician will conduct a telephonic intake assessment and provide you with care options within three business days.

You can also help your partner, spouse, and adult family members get access to care independently:

If your family member is over 18 years old, they can access care directly by visiting springhealth.com/target and creating an account on the Spring Health platform. You can invite them to create a Spring Health account by following the same process outlined above. They will be able to view their available benefits, find contact information to schedule care, receive navigation support via phone or email, and access a library of resources.

You do not need to switch to a new provider. You’re welcome to use Spring Health as additional guidance to better inform your current treatment.

While the top priority is finding a therapist who speaks your language, we also try to ensure the therapist is in your region for better alignment of schedules and to ensure cultural competency. Most sessions are performed remotely via video chat or telephonic, please indicate your preference to the clinician during the intake call.

Visit springhealth.com/target. After entering the code on this page, select your location and view contact information to schedule care, receive navigation support through phone or email, and access a library of available resources.

Spring Health providers require 24-hour notice for cancellations. If you miss an appointment or cancel within 24 hours (one calendar day) of your scheduled appointment, you may forfeit one of your covered sessions, depending on the appointment type.

All Spring Health providers can assist you with general mental health questions and conditions like anxiety, depression, ADHD, and PTSD. You will also see tags listed under each provider’s profile noting their specialty areas, such as divorce, grief, LGBTQ+, veterans, and more.

Spring Health does not cover autism spectrum disorder and long-term, open-ended psychotherapy. If you need care for a condition not covered by Spring Health, talk to your Care Navigator, who can refer you to resources or providers who can help.

Our Global provider network includes many Masters and Doctorate level therapists and meet the unique country-level requirements to deliver mental health care. Our Care Navigators are all master-level clinicians who are trained to support your mental well-being needs. We built Spring Health knowing that one size doesn’t fit all, so we provide something for everyone. Whether you benefit most from self-guided care, coaching, therapy, or a combination of care types, we’ve got you covered.

The lack of diversity in mental health provider networks has been a barrier to care for many individuals for a long time. One of the biggest factors in determining the success of a person’s mental healthcare is their level of comfort with their provider – not just in setting, but in the provider’s ability to truly understand their experience. Spring Health is industry-leading in network diversity, with over 50% of our Global network identifying as part of the BIPOC community. 

Spring Health provides members with access to a diverse network of providers with different backgrounds in training, language, gender, race, and sexual orientation. Our approach to diversity encompasses background, capabilities, and specialities.

Life coaching sessions are separate from (and do not count against) the prepaid therapy sessions provided to you by Target. Life coaching series are offered as 6 sessions per-issue each year.

Life coaches can help you find purpose, develop a greater sense of adaptability, and build confidence and self-esteem as progress is being made. The coaches specialise in the following areas: personal development, parenting and health and well-being. If you’re interested in working with a life coach you can reach out to your Care Navigator and they will refer you to a coach depending on your needs.

Life coaching isn’t therapy and isn’t a substitute for therapy. Therapists diagnose and treat conditions and promote healthy functioning. A life coach partners with you to help you set and achieve personal goals, build new skills, and develop healthier habits. Unlike a close friend or a family member, coaches bring a fresh, unbiased, and science-backed perspective to help you reset, get unstuck, and create the life you want.

A life coach can help with personal development (life transitions, identity, relationships, communication skills, self-development, work-life balance, time management), parenting (quality time, identity support, parenting best practices, developmental activities, behavioral concerns, family contributions), and health and well-being (nutrition, physical activity, stress management and resiliency, sleep, mindfulness, self-care).

One of the biggest success factors in the journey to mental health is feeling comfortable with your therapist. Spring Health has one of the most diverse provider networks in the mental health industry to ensure that you can find experienced therapists you can relate to.

Spring Health Global Partner Contact Information:

For general support call the number for your country listed on the chart or visit springhealth.com/target  or send an email to springhealth.com/support.

(General Support available Monday-Friday, 9:00am-5:00pm local time)

For critical incident response support call the Direct Dial number for your country listed on the chart and follow the instructions on call.

For individual 24/7 crisis support call the Toll Free Phone or Direct Dial number for your country listed on the chart and follow the instructions on call.

Work-life services are available to help you navigate legal or financial matters, get care for any member of your family, find household service providers, learn about health and well-being, and much more. You can connect with a consultant for a list of local resources and referrals, or browse a digital content library to learn more about different kinds of support. To connect with a consultant to help you manage day-to-day life call the toll-free number provided for your local country in the appendix below or visit springhealth.com/support.

• Family care. Parents and caregivers can use work-life services to find prenatal care, child care, back-up care, play groups, schools, volunteer opportunities, or support for children with special needs. There is also information available to help you learn about parenting, adoption, child development, and children’s health.
• Elder care. Spring Health has a range of resources for seniors, caregivers, adults with disabilities, or anyone planning for the future. Experts can connect you with elder/respite care services, support groups, organizations that help individuals with a certain disease, and tips to stay mentally and physically fit as you age. Caregivers can get information about caregiver support groups, geriatric care managers for long-distance care, and disease symptoms/progression.
• Daily living. There are a variety of ways work-life services can help you manage day-to-day responsibilities, including assistance with finding apartments, house cleaners, consumer comparisons, emergency services, entertainment services, event planning, volunteer opportunities, moving/relocation services, fitness centers, well-being programs, home repair services, and travel/transportation services. If you need help finding care for your pets, you can get information about veterinarians, obedience training, and sitters/kennels.
• Legal assistance. Legal consultations are available for matters involving divorce, custody, criminal charges, personal injury/malpractice, debtor/creditor, estate planning, real estate, adoption, probate, landlord/tenant, or bankruptcy. Often, concerns can be resolved through a free phone consultation with an attorney, but those who require in-person legal consultation can choose to be connected with a local lawyer. 

Financial assistance. Qualified financial consultants and counselors are available to help you navigate bankruptcy, foreclosure prevention, buying a home for the first time, major life-event planning, college-fund planning, retirement planning, credit card debt, identity theft prevention, and budgeting.

Visit springhealth.com/target and click on the ‘Learn More Work-Life Support’ to access the digital content library and contact information to request support.

Spring Health Global Partner Contact Information:

For general support call the number for your country listed on the chart or visit springhealth.com/target  or send an email to springhealth.com/support

(General Support available Monday-Friday, 9:00am-5:00pm local time)

For critical incident response support call the Direct Dial number for your country listed on the chart and follow the instructions on call.

For individual 24/7 crisis support call the Toll Free Phone or Direct Dial number for your country listed on the chart and follow the instructions on call.