Frequently asked questions

Spring Health provides you with mental wellness tools and services to help you feel at your best. You can use Spring Health for:

• In-app wellness exercises.
  Support your mental fitness on-the-go, with exercises in meditation, better sleep, and more.
• Personalized recommendations.
  Assessments to identify the right care for your needs, learn more about yourself, and track your progress
• Dedicated support.
  Receive guidance along your journey from your personal Care Navigator.
• Therapy.
  Book sessions with trusted providers at times that fit your schedule.
• Medication management.
  Speak with psychiatrists to manage medications, when appropriate.

Spring Health is the leader in mental healthcare. We have developed a clinically-validated wellness assessment that is tailored to you and scientifically designed to get you the best care. That means we can help reduce the trial-and-error in your treatment to help you get better, faster.

Mental healthcare is not “one size fits all” and Spring Health provides services to address all mental health needs, whatever they may be. Our Care Navigation team is available to guide and help you find the right care plan. If speaking with a provider is what is best for you, we take away the guesswork of determining the type of provider you need and help you make appointments as early as the next day. For needs that don’t require seeing a provider, you have access to self-guided exercises and a dedicated Care Navigator who can answer your questions. All of Spring Health’s Care Navigators are licensed therapists and are trained to help you get the care that you need to start feeling better.

Absolutely – your privacy and confidentiality are our priority. McMaster-Carr will never see the information that you share with us or whether you use our services. We only use your answers to create a personalized treatment to help you get better, faster.

McMaster-Carr is providing each employee and their dependents with 6 free annual therapy sessions through Spring Health. Two of your 6 sessions each year can be used for medication management care, if needed. Any unused sessions do not carry over into the following year.

Additionally, your Spring Health Care Navigator is available to assist you throughout your journey. Wellness assessments or “check-ins” are unlimited, available at no cost, and do not count towards your 6 annual therapy sessions.

Additional sessions will be processed as a network claim through UnitedHealthcare, which requires a $50 copay. Invoices for additional sessions will be provided by Spring Health. Your Spring Health Care Navigator will contact you after your fifth visit to remind you about this process.

Spring Health is available for all McMaster-Carr employees, spouses, and children on the health plan.

After registering, all you have to do is to complete the 5 minute wellness assessment. The assessment is clinically designed to assess the type of care you need. We know that everyone is different and that’s why we take a data-driven, personalized approach to your care. All of our questions are designed to get to know you so we can work together and help

Your Care Navigator is your personal guide to discuss your assessment results, walk you through your care options, and provide emotional support. Spring Health Care Navigators are licensed, masters-level educated mental health professionals, and they can also help you find and book an appointment with a Spring Health provider for therapy. If you are hesitant about seeing a provider, sometimes it helps to just check in with your Care Navigator periodically – that’s what they are there for.

For assistance, you can reach the Spring Health Care Navigation team by submitting a form at springhealth.com/support or by calling 1-855-629-0554, Monday-Friday 7am-7pm CT.

Throughout your care journey, you will have the ability to have check-ins with your dedicated Spring Health Care Navigator. These can either be a quick session with your Care Navigator or a short assessment to understand how you are doing. Therapy appointments are when you meet with a therapist for about 50 minutes to have deeper discussions and set up for longer-term care. In a medication management appointment, you will meet with a physician, and the length of time is determined by your individual need.

When you sign up with Spring Health, you’ll be assigned a dedicated Care Navigator to help you pick a therapist or physician who is right for you and schedule your appointments. We believe the most effective treatment includes regular check-ins with your Care Navigator and/or follow-up assessments to track progress and provide feedback on treatment. You also have the ability to schedule appointments yourself by accessing your account online or using the Spring Health mobile app. See the Registration section for additional information.

That’s ok and we have a plan for you. Within the Spring Health mobile app (available for free by searching “Spring Health Mobile” in the Apple App Store and Google Play Store), you can access on-demand, self-guided exercises called Moments. Whether you’re practicing mindfulness at home or looking to reduce your anxiety on your commute to work, Moments exercises are designed to give you immediate relief and long-term skills to improve your mental well-being. You can use Moments for exercises that will help with stress, finding calm, anxiety, sleep, substance use, relationships, and more.

You do not need to switch to a new provider. However, you’re welcome to use Spring Health as additional guidance to better inform your current treatment. We have clinically-validated algorithms that personalize your treatment and minimize the trial-and-error process of medication. If you feel like you are going through some trial-and-error, we encourage you to give Spring Health a try.

Spring Health Crisis Support Line provides instant, confidential support at no cost to you. 24 hours a day. 7 days a week. If you feel like you need to speak with a licensed professional now and cannot wait to book an appointment, call the Spring Health Crisis Support Line: 1-855-629-0554 (option 2. A licensed professional will answer your call within 60 seconds. Support from Spring Health is available when you need immediate assistance, life-threatening or not. You do not need to activate or log in to your Spring Health account to call.

If you or someone you know is at risk of danger, call 911 immediately. If you need to speak with a licensed professional, call the Spring Health Crisis Support Line or the other resources listed below. You do not need to activate or log in to your Spring Health account to access the following:

• Emergencies: 911
• Spring Health Crisis Support Line: 1-855-629-0554 (option 2)
• 988 Suicide and Crisis Lifeline: Call or Text 988
• Prefer to text? National Crisis Text Line: Text “NOW” to 741-741

• Visit mcmaster.springhealth.com and click “Create My Account.”
• Enter your personal email address.
• Enter your personal phone number.
• Review Spring Health’s Electronic Communication Agreement, and then, click “Verify Your Benefit.”
• You will receive a verification email to your personal email address.
• While registering yourself, you can add a child dependent to be managed by your own account or send an email invitation to a spouse/partner/adult dependent.
• The spouse/partner/adult dependent will receive an invitation verification email from Spring Health and can click “Activate Your Benefit” to sign up.

• From your account’s home page, scroll to “Also available to you,” and select “Invite a dependent.”
• You’ll create an account on behalf of your child, using your child’s first and last name, address, date of birth and email address.*Note that you must use a separate email address for your child’s account.
  
• Once your child’s account is verified, you’ll be able to schedule and manage care for your child.

• Log in to your Spring Health account.
• From your home page, scroll to “Also available to you,” select “Invite a dependent,” and follow the instructions to send an email invitation to your family member.
• The spouse/partner/dependent will receive an invitation verification email from Spring Health and can click “Activate Your Benefit” to sign up.

• Visit mcmaster.springhealth.com, and click “Create My Account.”
• Enter your personal email address.
• Enter your personal phone number.
• Review Spring Health’s Electronic Communication Agreement, and then, click
  “Verify Your Benefit.”
• You will receive a verification email to your personal email address.
• After registering yourself, follow the prompt to add a child dependent to be managed your own account.
• You’ll create an account, using your child’s first and last name, address, date of birth, and email address.
  *Note that you must use a separate email address for your child’s account.
• Once your child’s account is verified, you’ll be able to schedule and manage care for your child.

Yes, your spouse/partner/adult dependent (age 18+ )  can sign up for Spring Health by visiting mcmaster.springhealth.com and following these instructions:

• Click “Create My Account.”
• Click “I am a dependent.”
• Complete the required verification information, review, confirm you read and agree to Spring Health’s terms and, and click “Submit.”
• Follow the instructions to create an account online including entering in a code to confirm your email address, and complete a 35 minute online mental health assessment.
• At the end of your assessment, you’ll immediately see your results and a treatment
  plan.

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If you are having any trouble signing up, you can reach the Spring Health Care Navigation team by contacting us at springhealth.com/support or by calling 1 (855) 629-0554, Monday-Friday 7am-7pm CT.

Our providers include licensed psychotherapists, psychologists, psychiatrists, internists, and family practitioners. Our Care Navigators are all master-level clinicians ready to help support all your needs. We built Spring Health knowing that one size doesn’t fit all in mental health care. Some patients respond best to therapy. Some patients respond well to medication and high quality, evidence-based medication management. Some patients need both.

Because Spring Health’s machine-learning technology and predictive algorithms enhance clinical decision-making, we are also able to use primary care doctors — also known as internists — for psychotropic medication management as well. Most antidepressants are in fact prescribed by internists today. Using highly qualified internists for mild and less complex cases, we can increase access to medication management.

Your Care Navigator is by your side to assist you throughout your care journey. All of our Care Navigators are master-level clinicians and able to support your needs. They can answer questions about a care plan, help you navigate stressful situations, and assist you in finding the right Spring Health provider.

Psychiatrists are medical doctors (i.e. physicians) who can prescribe medications to treat your mental health condition. Similarly, internal medicine (i.e. internists) and family medicine physicians are trained to address mild to moderate mental health conditions with medications. Therapists do not utilize medications in their practice. Instead, they are highly trained in assessing and treating mental health conditions with talk-based treatments like cognitive behavioral therapy or interpersonal therapy.

All Spring Health providers can assist you with general mental health questions and conditions such as Anxiety, Depression, ADHD, and PTSD. However, you will also see green tags listed under each provider noting their specialty areas, such as Divorce, LGBTQ, Grief, Veterans, and more.

Conditions that are not covered by Spring Health include those that require long-term open-ended psychotherapy, chemical dependency, and autism spectrum disorder. If you need care for a condition not covered by Spring Health, talk to your Care Navigator and we will refer you to resources or providers that can help.

We work with only world-class therapists. Every therapist in Spring Health’s network:

• Is licensed with professional credentials (LMFT, LPC, LCSW, LMHC)
• Delivers virtual and/or in-person care
• Delivers standardized assessments
• Practice evidence-based therapies

We work with only the best physicians, and we vet them through a rigorous interview and credentialing process.

• Completed residency training in psychiatry (child, adolescent, or adult), internal medicine, and family medicine
• Board-eligible / board-certified
• Unrestricted licenses in states where they practice
• No active malpractice claims or disciplinary actions
• Verified DEA, State License, and CME credentials
• Undergo training and onboarding as above

• Each provider goes through a stringent interview process
• Each provider goes through a full credentialing package and background check

And once selected, each provider is trained in:

• Clinical guidelines
• Measurement-based care
• Video etiquette
• Spring Health technology

Diversity in mental health provider networks has been a long-standing barrier to care for many individuals. One of the biggest factors in the success of one’s mental health journey is their level of comfort with their provider – not just in setting, but in their ability to relate to their provider and have the provider truly understand their experience.

Spring Health provides members with access to a diverse network of providers with different backgrounds in training, language, gender, race, and sexual orientation. Our approach to diversity encompasses not only who the care provider is but also what they do best.

If you want to request a provider of a particular background, let your Care Navigator know. Your Care Navigator will assist you in finding a provider that is the best fit for you. Simply tell your Care Navigator your preferences in a therapist or physician, and they will provide you with options to choose from for your appointment.

You can send non-urgent messages to your provider through your secure patient portal. If you need help logging into your account or sending your message, please contact the Spring Health Care Team at springhealth.com/support

Speak with your provider directly or ask your Care Navigator to look them up by name to confirm if they are already a part of Spring Health’s network.

If the provider is already a part of our network, then your Care Navigator will be able to coordinate continuity of care with the provider.

Spring Health providers require 24 hours’ notice for cancellations. If you miss an appointment or cancel within 24 hours of your scheduled appointment, it will count as one of the sessions provided annually by McMaster-Carr and/or be subject to a cancellation fee. Please contact a Care Navigator for more information at springhealth.com/support.

If you are unsure where to start, reach out to your Care Navigator. As a licensed mental health professional, they can answer questions and help you find the best path forward for your child.