What is Spring Health?
Team Member Life Resources provided by Spring Health is a free benefit offering easy access to convenient, personalized mental health support. Spring Health offers you support to meet your goals and through any of lifeʼs challenges.
Who can access Spring Health?
Spring Health is available to all U.S and Global Owned Brands team members and their family members.
How much does Spring Health cost?
Target offers Team Member Life Resources, provided by Spring Health, at no cost to you. Up to 8 free therapy sessions each year and 6 free life coaching sessions per-issue each year ( April 1 - March 31) are available to each team member and their family members.
Spring Health provides the following with no limit:
- 24/7 crisis support
- Care Navigator appointments
- Work-life services, such as financial, legal and caregiving resources
- Moments Library of self-guided well-being exercises
What if I use all of my covered therapy sessions?
If you use all 8 covered therapy sessions, you can choose to continue care with the same provider at your own cost. Additional sessions may be billed directly to you. Costs may vary based on your location. Your dedicated Care Navigator can help you understand expected costs in advance.
Can team members or family members share any unused therapy or coaching sessions?
No, each team member and family member has access to their own set of sessions, but sessions cannot be shared between individuals.
Is my participation confidential?
Your care with Spring Health is private and confidential. We take our responsibility to protect your privacy very seriously and do not share individual data with your employer, unless requested by you or required by law. For more information about the types of information we collect and/or share, please see our privacy policy (available at springhealth.com/target). Spring Health does not share your individual assessment responses or whether you use any of our services with your employer. We only use your assessment responses to create a personalized care plan to help you get better, faster.
How can I contact Spring Health?
Get started and create your account online at springhealth.com/target or download the Spring Health mobile app (available for free from the App Store or Google Play).
If you need technical support, visit springhealth.com/support or call your local country number 800 461 0547 for assistance.
- Press 2 for crisis support (available 24 hours a day, 7 days a week)
- Press 3 for general questions/support (available Monday-Friday, 9:00am-5:00pm Local Time)
How can I contact Spring Health if I am traveling in another country?
Team members and their family members should contact their home country location to access their Spring Health benefits while traveling.
Why should I use Spring Health?
Figuring out where to start with mental healthcare can be overwhelming. Spring Health takes away the guesswork with a short assessment that evaluates where you are today and creates a care plan based on your needs and preferences. You will receive feedback on your results, along with recommended next steps. To help you get started, Spring Health connects every Team Member with unlimited virtual access to a dedicated Care Navigator – a licensed clinician who will act as your personal guide to ensure you receive the best care for your needs.
When should I use Spring Health?
Spring Health can assist you with a broad range of mental health needs, from personal growth and goal setting, to daily challenges, to clinical support for anxiety or depression. Examples include:
- Stress and burnout
- Relationship or parenting coaching
- Prolonged depression, sadness, or irritability
- Personal or professional goal setting
- Excessive fears, worries, and anxieties
- Strong feelings of anger
- Sleep support
- Inability to cope with daily problems or activities
- Suicidal thoughts
- Numerous unexplained physical ailments
- Substance abuse
- Intense fear of weight gain
- Prolonged negative mood
- Difficulties focusing at work
What if I donʼt need therapy, or if Iʼm not ready to talk to someone yet?
Thatʼs okay! If you donʼt need therapy, you have access to life coaching sessions to support your health & well-being, parenting, and personal or professional development goals. If you donʼt want to talk, you can always access Moments, a digital library of self-guided exercises designed to improve your mental well-being. Moments exercises are short (3-5 minutes) and available in both English and Spanish through your Spring Health account. Use Moments to get on-demand support for however youʼre feeling, whether you need help managing stress, calming anxiety, beating burnout, improving sleep, being more mindful, or facing other challenges.
How can Spring Health help?
A variety of valuable services and resource are available through Spring Health. Team Members and their family members have easy access to:
- Personalized care. Take a short online assessment to get a care plan designed just for you. Based on your immediate needs and long-term goals, recommendations might include therapy, life coaching, self-guided exercises, or a combination of care options.
- Free therapy. Get support when itʼs convenient for you, either virtually or in person. Appointments are available in as soon as two days, even on nights and weekends. Each member (age 8+) gets 8 therapy sessions each year (April 1 - March 31) at no cost. Sessions are typically 45 minutes but may vary based on the situation.
- High-quality, diverse providers. Choose an experienced therapist you feel comfortable with. You will receive recommendations based on your needs and preferences, and you can also search for providers by specialty, gender, ethnicity, or language.
- Care for your whole family. Families need mental health support, too, and thatʼs why Spring Health offers fast access to providers who specialize in working with couples, families, children, and teenagers. For those seeking couples therapy, whoever does the session on their own would use their sponsored session. This means that each team member would be able to access up to 16 couples counseling sessions, using 8 of the sessions sponsored for the Team Members and 8 sessions sponsored for the family member.
- Dedicated guidance and support. Your dedicated Care Navigator – a licensed clinician – will act as your personal guide to ensure you receive the best care for your needs. They can walk you through your recommendations, help you find the right therapist, and provide unlimited support.
- Free life coaching. Connect with a coach to help you reach your personal or professional goals. Coaching can support you in personal development, health and well-being, relationships, or parenting. Each member (age 18+) gets 6 coaching sessions per-issue each year (April 1 - March 31) at no cost.(April 1 - March 31) at no cost.
- Self-guided well-being exercises. Get on-demand support from Moments, a library of short, self-guided exercises designed to improve your mental well-being. Moments can help you manage stress, calm anxiety, beat burnout, improve sleep, and be more mindful.
- Work-life services. Need help managing life outside of work? Access expert guidance and resources to navigate legal or financial matters, child care, elder care, pet care, travel, family services, and more.
What if I need help immediately?
Spring Health offers crisis support 24 hours a day, 7 days a week. If you feel like you need to speak with someone now and cannot wait to book an appointment, call your local country number provided in the appendix below and press 2. A licensed professional will answer your call within 60 seconds. You do not need to activate or log in to your Spring Health account to call. Crisis support is available whenever you need immediate assistance, life-threatening or not.
In-Country Phone Line
Guatemala 1 585 552 2502
India 000 8000 503984
Indonesia 001 803 0081 1298
Mexico 800 461 0547
South Korea 00 308 321 0799
If you or someone you know is at risk of harm, call your local emergency services number immediately.
How does Spring Health personalize my care?
We know that everyone is different, and thatʼs why we take a personalized approach to your care. After registering, youʼll be asked to complete a short mental health assessment that will make precise care recommendations based on your answers. All of our questions are designed to get to know you, so we can work together and help you stay healthy.
After the assessment, you will receive your personalized care plan. Based on your immediate needs and long-term goals, your plan might include therapy, life coaching, self-guided exercises, or a combination of care options.
How can I get started with Spring Health?
Follow these steps to create your Spring Health account:
- Start at springhealth.com/target
- Click “Create My Account,ˮ and enter your full name, date of birth, and work email.
- Review Spring Healthʼs electronic communication agreement and click “Verify Your Benefitˮ
- Click “Activate Your Benefitˮ from the verification email.
- A new window will open in your web browser where you will re-enter your email and click “Activate Your Benefitˮ to complete account creation.
- Take the assessment and review your personalized care plan.
- You can then schedule care directly with a provider, or schedule time to speak with your Care Navigator for guidance or support.
If you are having any trouble signing up, you can reach the Spring Health Care Team by emailing careteam@springhealth.com or by calling your local country number provided in the appendix below (Monday-Friday, 9:00am-5:00pm Local Time).
In-Country Phone Line
Guatemala 1 585 552 2502
India 000 8000 503984
Indonesia 001 803 0081 1298
Mexico 800 461 0547
South Korea 00 308 321 0799
How can my family members get started with Spring Health?
To get started and book care for a family member:
- A dedicated Spring Health Care Navigator can assist in coordinating care for family members under the age of 18.
- Family members age 18+ will create and manage their own Spring Health account. You can send them an email invitation from your account, or they can register directly at springhealth.com/target. Their account will not be linked to yours, and you will not have access to manage their care.
What is the Care Team, and how can they help?
Spring Healthʼs Care Team can answer questions about your mental health benefits, assist with account activation, and more. Access to the Care Team is unlimited and available Monday-Friday, 9:00am-5:00pm Local Time. To reach the Care Team, email careteam@springhealth.com or call the Spring Health local number and press 3.
What is a Care Navigator, and how can they help?
Spring Healthʼs Care Navigators are licensed mental health professionals who serve as the main point of contact throughout each step of your journey. Team Members can connect with their Care Navigator as much or as little as you would like. They serve as a personal guide, ensuring you are connected to the best possible care for your specific needs. Your dedicated Care Navigator is available to discuss your assessment results, walk you through your care options, book appointments, and provide emotional support. If you have questions about therapy or any part of your care plan, your Care Navigator will let you know what to expect. Care Navigator appointments can be scheduled through your account at springhealth.com/target or the Spring Health mobile app.
What is the difference between a check-in and a therapy appointment?
Throughout your care journey, you will be prompted to complete mental health check-ins in the form of a short online assessment or a quick 20 minute call with your Care Navigator. Itʼs important to complete these assessments to track progress and provide feedback on treatment, so we can ensure your care plan is working for you.
Therapy appointments are when you meet with a therapist for about 50 minutes to have deeper discussions around thoughts, feelings, and behaviors, and work on long-term strategies to help improve your well-being.
What happens if I miss an appointment?
Spring Health providers require 24-hour notice for cancellations. If you miss an appointment or cancel within 24 hours (one calendar day) of your scheduled appointment, you may be charged a late cancellation fee or forfeit one of your covered sessions, depending on the appointment type.
What language will the therapist speak?
Therapy sessions with Spring Health providers can be conducted in either English or your preferred local language.
Where is the therapist located?
While the top priority is finding a therapist who speaks your language, we also try to ensure the therapist is in your region for better alignment of schedules and to ensure cultural competency. Most sessions are performed remotely via video chat, but if youʼd like an in-person therapy session, please indicate this to your clinician during the intake call.
How can I schedule therapy appointments?
You can schedule and manage appointments by accessing your Spring Health account at springhealth.com/target or with the Spring Health mobile app.
To schedule a therapy appointment, click “Schedule,ˮ then “Schedule a Therapy Visitˮ in the top menu bar of the home dashboard. Your Care Navigator can also help you schedule your therapy appointments.
What conditions are covered by Spring Health?
All Spring Health providers can assist you with general mental health questions and conditions like anxiety, depression, ADHD, and PTSD. You will also see tags listed under each providerʼs profile noting their specialty areas, such as divorce, grief, LGBTQ+, veterans, and more.
Spring Health does not cover autism spectrum disorder and long-term, open-ended psychotherapy. If you need care for a condition not covered by Spring Health, talk to your Care Navigator, who can refer you to resources or providers who can help.
What types of providers are available with Spring Health?
Our Global provider network includes many Masters and Doctorate level therapists and meet the unique country-level requirements to deliver mental health care. Our Care Navigators are all master-level clinicians who are trained to support your mental well-being needs. We built Spring Health knowing that one size doesnʼt fit all, so we provide something for everyone. Whether you benefit most from self-guided care, coaching, therapy, or a combination of care types, weʼve got you covered.
How diverse is the Spring Health provider network?
The lack of diversity in mental health provider networks has been a barrier to care for many individuals for a long time. One of the biggest factors in determining the success of a personʼs mental healthcare is their level of comfort with their provider – not just in setting, but in the providerʼs ability to truly understand their experience. Spring Health is industry-leading in network diversity, with over 50% of our Global network identifying as part of the BIPOC community.
Spring Health provides members with access to a diverse network of providers with different backgrounds in training, language, gender, race, and sexual orientation. Our approach to diversity encompasses background, capabilities, and specialities.
When booking an appointment, how can I request a provider for a particular specialty or characteristic?
You can select providers based on their specialities, the conditions they treat, and whether they offer in-person or virtual care. In their biographies, providers also describe their background. If you need assistance, you can also book a phone session with your Care Navigator.
I already have a provider Iʼm happy with, do I have to switch?
You do not need to switch to a new provider. Youʼre welcome to use Spring Health as additional guidance to better inform your current treatment. We have clinically-validated algorithms that personalise your care plan and minimise the trial-and-error process of traditional care. If you feel like you are going through some trial-and-error, we encourage you to explore Spring Health. Your provider is also able to apply to join the Spring Health network - if they are a good fit, we may be able to bring them on. You can find more information in the Provider Referral form.
What is a life coaching session?
Life coaching sessions are separate from (and do not count against) the prepaid therapy sessions provided to you by Target. Life coaching series are offered as 6 sessions per-issue each year (April 1 - March 31).
Life coaches can help you find purpose, develop a greater sense of adaptability, and build confidence and self-esteem as progress is being made. The coaches specialise in the following areas: personal development, parenting and health and well-being. If youʼre interested in working with a life coach you can reach out to your Care Navigator and they will refer you to a coach depending on your needs.
How is life coaching different from therapy?
Life coaching isnʼt therapy and isnʼt a substitute for therapy. Therapists diagnose and treat conditions and promote healthy functioning. A life coach partners with you to help you set and achieve personal goals, build new skills, and develop healthier habits. Unlike a close friend or a family member, life coaches bring a fresh, unbiased, and science-backed perspective to help you reset, get unstuck, and create the life you want.
How can a life coach help me?
A life coach can help with personal development (life transitions, identity, relationships, communication skills, self-development, Work-life balance, time management), parenting (quality time, identity support, parenting best practices, developmental activities, behavioral concerns, family contributions), and health and well-being (nutrition, physical activity, stress management and resiliency, sleep, mindfulness, self-care).
If life coaching is part of your care plan, you can work with your Care Navigator to find and schedule an appointment with a coach.
What can Work-life services help with?
Spring Health can connect you with experts and resources to help you manage day-to-day life. Work-life services are available to help you navigate legal or financial matters, get care for any member of your family, find household service providers, learn about health and well-being, and much more. You can connect with a dedicated consultant for a curated list of local resources and referrals, or browse a digital content library to learn more about different kinds of support. To connect with a consultant to help you manage day-to-day life call the toll-free number provided for your local country in the appendix below or email support@resourcesforyourlife.com.
In-Country Phone Line
Guatemala 1 585 552 2502
India 000 8000 503984
Indonesia 001 803 0081 1298
Mexico 800 461 0547
South Korea 00 308 321 0799
- Family care. Parents and caretakers can use Work-life services to find prenatal care, child care, back-up care, play groups, schools, volunteer opportunities, or support for children with special needs. There is also information available to help you learn about parenting, adoption, child development, and childrenʼs health.
- Elder care. Spring Health has a range of resources for seniors, caregivers, adults with disabilities, or anyone planning for the future. Experts can connect you with elder/respite care services, support groups, organizations that help individuals with a certain disease, and tips to stay mentally and physically fit as you age. Caregivers can get information about caregiver support groups, geriatric care managers for long-distance care, and disease symptoms/progression.
- Daily living. There are a variety of ways Work-life services can help you manage day-to-day responsibilities, including assistance with finding apartments, house cleaners, consumer comparisons, emergency services, entertainment services, event planning, volunteer opportunities, moving/relocation services, fitness centers, wellness programs, home repair services, and travel/transportation services. If you need help finding care for your pets, you can get information about veterinarians, obedience training, and sitters/kennels.
- Legal assistance. Legal consultations are available for matters involving divorce, custody, criminal charges, personal injury/malpractice, debtor/creditor, estate planning, real estate, adoption, probate, landlord/tenant, or bankruptcy. Often, concerns can be resolved through a free phone consultation with an attorney, but those who require in-person legal consultation can choose to be connected with a local lawyer.
- Financial assistance. Qualified financial consultants and counselors are available to help you navigate bankruptcy, foreclosure prevention, buying a home for the first time, major life-event planning, college-fund planning, retirement planning, credit card debt, identity theft prevention, and budgeting.
How can I access Work-Life services?
Visit springhealth.com/target and scroll down to the banner that says “Work-life resources.ˮ Enter code Target to access the digital content library and contact information to request support.
Spring Health phone numbers by country
Spring Health Contact Information:
For General support call the number for your country listed on the chart and press 3 or visit springhealth.com/target
(General Support available Monday-Friday, 9:00am-5:00pm local time)
For critical incident response support call the number for your country listed on the chart and press 4 , press 1
For individual 24/7 crisis support call the number for your country listed on the chart and press 2
In-Country Phone Line
Guatemala 1 585 552 2502
India 000 8000 503984
Indonesia 001 803 0081 1298
Mexico 800 461 0547
South Korea 00 308 321 0799
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